Return Policy

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RETURN POLICY

We have a very liberal policy regarding returns. We want you to enjoy your new show clothing so returns on non-custom orders are accepted within

10 days of receipt of the item.  That means returned items must be in our office within 10 days from the date you receive it.   Items must be in the same condition as they were sent.  We are not responsible for items lost during return so please be sure you insure your return.

  

Please understand that we must strictly adhere to this return policy - especially as it relates to our consignment clothing. We pay our customers within 15 days of their item selling so if you try to return something after the 10 day period, we simply can not accept it for return but we can cconsign it for you and sell it as we did for the previous owner.

Please call or email us prior to returning  for a Product Return Authorization (PRA) number.  Credit will be issued less shipping costs according to the manner in which you  paid.  If you used Paypal via our shopping cart, for example, we will refund your Paypal account.  Or, if you paid directly with us via your Visa card, we will credit the same card that you paid with.  Shipping is non-refundable.

There are no returns on custom orders.  We do not offer returns on custom made items - due to the nature of custom work. It was made to fit you and thus those items are not returnable.

 

 

Karen's Kustoms

info@karenskustoms.com

Phone - 831-689-9774 or Toll Free 877-689-9774

Fax - 831-603-3212